Hotel jobs in Stornoway

Waiting staff – Cabarfeidh Hotel

Location:    Stornoway
Date:             26/09/2016
Salary:         £tba
Duration:    Permanent
Hours:          Shifts to be agreed
The 4 star Cabarfeidh Hotel requires enthusiastic waiting staff with the necessary passion, energy and vision to play a leading role in welcoming and looking after the needs of our guests.Successful candidates will often be the main representative of the hotel for guests meeting to dine at this delightful hotel, the most prestigious of the Cala Hotels group.Therefore, the qualities we value most are excellent personal and communication skills, plus a high level of attention to detail. Experience in a similar role would be an advantage, but training is available for suitable applicants.The Cabarfeidh is a 46 bedroom 4 star graded hotel with a restaurant (80 pax.) meeting rooms and banqueting facilities (180 pax.)  Our banqueting suite and our restaurant, Solas both enjoy an excellent reputation with locals and visitors alike. Awarded Trip Advisor Excellence awards in 2013 and 2014, the Cabarfeidh is the flagship property of our Cala Hotels Group.We are an equal opportunities employer, an A rated Sponsor Licence holder, and will welcome applications from suitably qualified candidates by email to jobs@calahotels.comIf you think you may be the person we are looking for, please download and submit your completed application form to jobs@calahotels.com.  Should you require additional information about the appointment, please feel welcome to call 01851 702604 and ask to speak with Alastair Borland, General Manager

Hotel website: www.cabarfeidh-hotel.co.uk/

Application form in Word format, downloads to a new window

Application form in in Adobe PDF format, downloads to a new window

 

House Assistant

Location:    Stornoway
Date:  10/05/2016
Branch: Cabarfeidh / Caladh Inn
Reporting: Housekeeper
Job Purpose: Provide serviced accommodation and facilities to the standard required by Cala Hotels
Salary: £AOA
Duration:    Permanent
Application: C.V. to jobs@calahotels.com

Job Objectives:

  1. Clean toilet appliances.
  1. Clean bathroom facilities.
  1. Replenish customer supplies and accessories.
  1. Clean floors and floor coverings.
  1. Clean interior surfaces, furnishings, fixtures and fittings.
  1. Maintain internal environment.
  1. Strip beds and handle linen and bed coverings.
  1. Collect and transport clean linen and bed coverings.
  1. Make beds for customer use.
  1. Handle and store cleaning equipment and materials.
  1. Handle and dispose of waste.
  1. Store and clean linen.
  1. Assist with laundry duties where required.
  1. Carry out procedures in the event of a fire.
  1. Carry out procedures on discovery of a suspicious item or package.
  1. Carry out procedures in the event of an accident.
  1. Maintain a safe environment for customers, staff and visitors.
  1. Maintain a secure environment for customers, staff and visitors.
  1. Maintain a professional and hygienic appearance.
  1. Maintain customer care.
  1. Deal with customer complaints.
  1. Deal with customer incidents.
  1. To display excellent customer skills at all times.
  1. Maintain responsibility for own work area.
  1. Minimise risk to self and others.
  1. Maintain excellent working relationships with other members of staff.
  1. Maintain excellent working relationship with immediate line manager.
  1. Support others in the performance of their work.
  1. Develop self within the job role.
  1. Carry out any other duties as requested by the Head of Department or Management.

www.calahotels.com

 

Receptionist

Location:    Stornoway
Date:        26/09/2016
Receptionist full time/part time
Start date: ASAP
Salary:  £7.50 per hour

Duration:    Permanent
Application: C.V. to jobs@calahotels.com

JOB OBJECTIVES

  1. Deal with incoming telephone calls.
  1. Make telephone calls.
  1. Handle mail, messages and written communication.
  1. Provide customer information.
  1. Book external services.
  1. Deal with booking enquiries.
  1. Determine, record and confirm bookings.
  1. Monitor, maintain and update the booking system.
  1. Deal with the arrival of customers without advance bookings.
  1. Prepare for and deal with the arrivals of customers with advance bookings.
  1. Prepare customer accounts.
  1. Deal with the departure of customers.
  1. Carry out typing duties as required.
  1. Maintain practices and procedures for handling cash/cash equivalents.
  1. Carry out procedures in the event of a fire.
  1. Carry out procedures on discovery of a suspicious item or package.
  1. Carry out procedures in the event of an accident.
  1. Maintain a safe environment for customers, staff and visitors.
  1. Maintain a secure environment for customers, staff and visitors.
  1. Maintain a professional and hygienic appearance.
  1. Maintain customer care.
  1. Deal with customer complaints.
  1. Deal with customer incidents.
  1. Display excellent customer skills at all times.
  1. Handle and record payments.
  1. Handle and record cheque and credit/debit card payments.
  1. Handle and record refunds.
  1. Maintain responsibility for own work area.
  1. Minimise risk to self and others.
  1. Maintain excellent working relationships with other members of staff.
  1. Maintain excellent working relationships with immediate line manager.
  1. Support others in the performance of their work.
  1. Develop self within job role.
  1. Carry out any other duties as requested by Head of Department or Management.